Call Center

Call Centre Acoustic Treatment

South Africa is the land of call centers, and honestly, there is no place on earth that is noisier and more hectic than a call center. Hundreds of operators lined up in cubicles attempting to speak with clients – all at the same time – their voices echoing off the walls, floor, ceiling and desks creating what only can be described as a cacophony at the grandest scale. The excessive noise and prevalent reverberant field make it difficult to communicate with clients and almost impossible to receive instructions from superiors without spilling everywhere. To compensate for the room noise, voices are raised and the problem exacerbates. After a few hours, efficiency begins to decline and at the end of a long day employees and managers are exhausted, frustrated and eventually quit due to elevated stress caused by the inhospitable environment. Containing the noise adds another challenge as adjoining meeting rooms or administrative offices are subjected to spill from the noise traveling through the customary cheap T-Bar ceiling into the plenum and offices next door. This not only causes disruption, it also limits privacy when discussing sensitive matters.

How Can Mandi Acoutsics Help You?

Reducing the noise inside the call center is easily done by treating 35% to 45% the available wall surface with MandiFlat Form or Acoustic Panels. These high-performance panels are effective at absorbing sound in the voice range. They come in a variety of shapes and sizes to create a modern seamless architectural look to the room. For ceilings, GeoWool acts like magic and sucks up all the reverberation. In rooms with high ceilings, Ceiling Clouds may be suspended above noisy areas to help confine the problem. Should noise traveling into adjacent offices need to be controlled, we have immediate remedies. These combine the same high-density GeoWool for best absorption with a heavy Acoustic Board to block sound. Our Acoustic Ceiling Tiles easily fit into an existing T-Bar system without the need for special tools. Once installed, they will immediately quiet down the excess reverberation and create a much more comfortable space. This will reduce workplace stress, improve communication between clients and staff, and reduce absenteeism due to excessive exposure to loud noise.